If you have a specific request about a product, an order, a return, we are available by email at contact@spoade.com or via our contact page accessible directly on our website.

We will respond to you within 24 to 48 hours, excluding weekends and public holidays. In both cases, we will receive your message the next day. Delivery times may vary slightly during periods of offers or when we are in high demand (Christmas, sales, etc.).

After this period, if you have not received a response, please send us an email again as your message may have ended up in our junk mail.

Unfortunately we do not yet offer these possibilities but we are working to be able to offer you these services quickly.

Spoade delivers to mainland France, Europe, French overseas departments and territories and the rest of the world (Australia, Canada, South Korea, United Arab Emirates, United States, Israel, Japan, New Zealand, Hong Kong SAR of China, Singapore, South Africa, Saudi Arabia, Bahrain, Cameroon, China, Ivory Coast, Egypt, India, Kenya, Mali, Mauritius, Mexico, Qatar, Senegal, Thailand, Vietnam)

In mainland France (Andorra & Monaco):

• We offer the possibility of delivering to you with Colissimo either at a collection point (at a post office, at a pickup relay point, at a pickup locker) near your home or directly to your home (against signature).
• We do not currently offer express delivery options as our standard delivery is normally 48 hours, but we will be happy to hear from you about this option.

Internationally:

• We offer the possibility of delivering to your home directly (against signature).
• We do not currently offer express delivery options, but we will be happy to hear from you about this option.

In mainland France (Andorra & Monaco):

• Our deliveries with Colissimo, whether to your home or to a collection point, normally take 48 hours to reach you when we entrust your package to them. We generally take 1 day to prepare your package, the time may be extended on weekends and public holidays.

Internationally:

• DOM-TOM: 5 to 10 days .
• Near Europe and Switzerland (Spain, Portugal, United Kingdom, Germany, Austria, Finland, Belgium, Luxembourg, Netherlands, Denmark, Ireland, Sweden, Italy, Switzerland): delivery times 3 to 6 days .
• Rest of Europe (Norway, Bulgaria, Cyprus, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Norway): 3 to 6 days.
• Rest of the World: 5 to 10 days.

Delivery & Returns .

Unfortunately, it is not possible to postpone the date of your order , but you can always choose delivery to a relay point, your package will be kept for 15 calendar days from the day after the day the delivery notice is left.

Unfortunately, it is not possible to change these settings while the order is being processed.

When it comes to changing an order (adding or removing an item), you can return one or more products to us after delivery. We invite you to look at our return policy in our Delivery & Returns section.

Depending on the progress of the order, it may be possible for us to modify it. If the order has not yet been handed over to the carrier, it is possible for us to modify the delivery address. Do not hesitate to contact us as soon as possible at the email address: contact@spoade.com .

Once your order is validated and prepared, you will receive a shipping confirmation email . Simply click on "Track my order" in the body of the email to access the tracking of your package.

If you are unsatisfied with one or more items, you have 15 days from receipt of your order to return it . We invite you to send us an email via contact@spoade.com We will send you a return label that you can then print, stick on your package and drop it off at one of the Colissimo drop-off points.

Returns of orders shipped outside the European Union are the responsibility of the Customer.

The return address is:

SPEAKING

60 Avenue Clarisse, House N4

92420 Vaucresson

FRANCE

We advise you to choose a mode of transport with a tracking number. Without a tracking number, we will not accept any claims. In addition, in order for your return to be processed as quickly as possible, we advise you to also report it by email to contact@spoade.com

If the item is refused by Spoade, it will be returned to the Customer at Spoade's expense without the Customer being able to demand any compensation whatsoever. If the return has not been announced by the customer, a voucher will be automatically created and sent to the customer.

Our refund times are 5 to 15 days upon receipt of the package. These times may vary depending on the delivery of your package and the time taken to receive/verify the condition of the products.

All credit card payments are made via the Shop Pay payment system. The Spoade site has no knowledge of your banking information at any time.

We accept payments by credit card: Visa, Mastercard, Amex, Carte Bleue and Apple Pay.

On computer: After validating your basket, you can insert your promo code in the box provided for this purpose under the photo of the item(s) and click on apply.

On mobile: After validating your basket, click on your delivery choice, then you will be redirected to the payment page. Above the box allowing you to enter your bank details, you can insert your promo code in the box provided for this purpose under the photo of the item(s) and click on apply.

Once the order is validated, it is no longer possible to add the promo code. However, do not hesitate to contact us via contact@spoade.com so that we can best find a solution together.